对话接口
最后更新于 2023/08/30 阅读数 214
需要先开通
请求域名
域名与其他有区别 是对应的客户端域名
对应的客户端域名 |
|---|
请求地址 /saas/api/customer_service/tenant/{tenant_id}
请求方式：
POST请求参数 ：
Content-Type:application/json请求参数 ：
X-Requested-With:XMLHttpRequestHTTP头信息，需要在每次调用的时候在您的Headers里面带上生成的Token，参数例如
获取Token查看 AI客户联络->开发指引->查看认证token
Authorization: Bearer eyJ0eXAiOiJKV1QiLCJhbGciOiJSUzI1NiIsImp0aSI6IjkyOTdkYTdhYmVkNTVkMDIyNzhhMmRhYmVhMWY1OTY3OTNlN2Y4ZDNkYjBhOTU5OGQ1NjFiZTkzYzhlNjRkMWYw
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plaintextBearer + 空格 + Token
请求示例
字段名
类型
示例
解释
必填
talk_id
string
bCdeffd6-C84D-dB14-11De-3afA7f738159
对话id（随机生成保证同一个对话不变即可）
是
user_id
string
bCdeffd6-C84D-dB14-11De-3afA7f738159
用户id
是
message
string
测试
内容
是
notify
string
enter
类型
enter 开始
message 中间阶段
leave 结束
是
group_id
integer
1
话术id
是
directive
string
""
invalid 杂音
no_answer 无回应
填写时message为""即可
{
"talk_id": "bCdeffd6-C84D-dB14-11De-3afA7f738159",
"user_id": "bCdeffd6-C84D-dB14-11De-3afA7f738159",
"message": "测试",
"notify": "enter",
"directive": "",
"group_id": 1
}
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返回示例
{
"code": 200,
"status": "success",
"message": "成功",
"data": {
"label_id": "93d91274-2e3d-45ba-bf71-d7c20944dfe7", //话术id
"label_name": "测试", //话术名
"group_id": 9322, //话术组id
"wait": 5000, //话术配置等待时间
"score": 5,//话术配置分数
"after_action": {
"outbound_label_id": "93d91274-2e3d-45ba-bf71-d7c20944dfe7",
"block": 1, //使用话术块
"action": 1,// 话术后动作 1播放后等待应答 3播放后挂断
"value": null,
"created_at": "2023-02-06 14:58:43",
"updated_at": "2023-08-24 17:58:07"
},
"after_action_str": "播放后等待应答",
"group": {
"wait_broadcast": 1 //话术组配置的回复触发
},
"contents": [ 回复具体内容
{
"translate_text": "测试测试测试测试测试测试测试测试测试测试" //回复文本内容
},
{
"translate_text": "33", // 回复文本内容
"digital_human_contents": [
{
"file_url": "https://telrobot.obs.cn-southwest-2.myhuaweicloud.com:443/customer-service/label/92b1517d -a00d-456a-9ba4-bbd674391a2a/2308/%E6%96%B9%E5%A4%A7%E5%90%8C-%E5%90%AC%28%E6%A0%87%E6%B8%85%29Part001 ~1.mp4?AWSAccessKeyId=EWFUEKMADNJGBAOPAO1N&Expires=1692871702&Signature=PuDnlsY9xGni7%2BQP%2Bz71vnZdSp 8%3D",
"file_type": 1// 1.视频 2.音频 3.图片 4.附件
},
{
"file_url": "https://telrobot.obs.cn-southwest-2.myhuaweicloud.com:443/customer-service/label/92b1517d -a00d-456a-9ba4-bbd674391a2a/2308/%E6%96%B9%E5%A4%A7%E5%90%8C-%E5%90%AC%28%E6%A0%87%E6%B8%85%29Part016 .mp4?AWSAccessKeyId=EWFUEKMADNJGBAOPAO1N&Expires=1692871702&Signature=qcFb/8fyoLWd3lV4Mx/G7Ou7TXA%3D",
"file_type": 1
},
{
"file_url": "https://telrobot.obs.cn-southwest-2.myhuaweicloud.com:443/customer-service/label/92b1517d -a00d-456a-9ba4-bbd674391a2a/2308/%E6%96%B9%E5%A4%A7%E5%90%8C-%E5%90%AC%28%E6%A0%87%E6%B8%85%29Part019 .mp4?AWSAccessKeyId=EWFUEKMADNJGBAOPAO1N&Expires=1692871702&Signature=L7gk3Ak7SeR4UOExv8Nsbfgyo28%3D",
"file_type": 1
}
]
},
{
"translate_text": "2",
"digital_human_contents": [
{
"file_url": "https://telrobot.obs.cn-southwest-2.myhuaweicloud.com:443/customer-service/label/92b1517d -a00d-456a-9ba4-bbd674391a2a/2308/%E6%96%B9%E5%A4%A7%E5%90%8C-%E5%90%AC%28%E6%A0%87%E6%B8%85%29Part010 .mp4?AWSAccessKeyId=EWFUEKMADNJGBAOPAO1N&Expires=1692871702&Signature=9na/mckGH2WwbvkhATHJ1yNPQr8%3D",
"file_type": 1
}
]
},
{
"translate_text": "3",
"digital_human_contents": [
{
"file_url": "https://telrobot.obs.cn-southwest-2.myhuaweicloud.com:443/customer-service/label/92b1517d -a00d-456a-9ba4-bbd674391a2a/2308/%E6%96%B9%E5%A4%A7%E5%90%8C-%E5%90%AC%28%E6%A0%87%E6%B8%85%29Part005 .mp4?AWSAccessKeyId=EWFUEKMADNJGBAOPAO1N&Expires=1692871702&Signature=3nUXMwAOylC5At85OFVljfqVnOA%3D",
"file_type": 1
}
]
}
],
"children_name": [ //子话术标题
"测试子话术"
]
}
}
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不勾选循环的话术 结束时
{
"code": 200,
"status": "success",
"message": "成功",
"data": [
{
"data": {
"end": true
}
}
]
}
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{tenant_id} 获取
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