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【更新】通话详情
最后更新于 2022/11/14 阅读数 290
通话详情
URL：
/agent-api/user/{id}/task/{task_id}/detail/{record_id}Method：
GET需要鉴权：是
💡 注意：
原请求地址为GET /agent-api/task/{task_id}/detail/{record_id}，新增参数用户id，且为必填
如果仍使用老版本的接口，将使用系统默认的云节点ID，无法操作其他云节点的数据
老版接口将于2023年2月1日下线，请尽快进行更换
请求参数
参数 | 类型 | 必填 | 描述 |
id | string | Y | 账号ID |
task_id | string | Y | 任务ID |
record_id | string | Y | 通话记录ID |
请求示例
GET /agent-api/user/4d99d91c-f5d9-49da-88da-758977cc58a9/task/287e19c4-1966-49d6-8f02-b53ef11c0a55/detail/50971322-2e84-4701-836c-fd1181306885
成功响应
条件：任务存在、账号存在、通话记录存在。
状态码：200 OK
响应示例：
{
"code": 200,
"status": "success",
"message": "查看通话记录详情成功",
"data": {
"records": [
{
"id": "f224e1ea-e4a2-4d32-98b9-1570c78f8fa9",
"record_id": "50971322-2e84-4701-836c-fd1181306885",
"task_id": "287e19c4-1966-49d6-8f02-b53ef11c0a55",
"notify": "enter",
"callid": "ed26665c-873f-4917-a346-ce38cd2be7b5",
"error_code": 0,
"asrtype": null,
"callee": "18555525545",
"gender": null,
"asr_elapse": null,
"record_ms": null,
"volume_gain": null,
"question": "",
"split_question": null,
"question_index": 0,
"speak_ms": 0,
"play_ms": 0,
"keyword": "",
"answer_id": "4014b4cf-a820-4ae9-9533-f5d3e2be53fc",
"answer_text": "流程一",
"answer_content": "流程一茅盾出生在一个思想观念颇为新颖的家庭里，从小接受新式的教育。后考入北京大学预科，毕业后入商务印书馆工作，从此走上了改革中国文艺的道路，他是新文化运动的先驱者、中国革命文艺的奠基人之一。",
"word_class": "16",
"answer_action": null,
"playback_after_action": 0,
"upstream_answer_action": null,
"upstream_answer_content": null,
"upstream_answer_text": null,
"upstream_answer_id": null,
"score": 0,
"sequence": 1,
"created_at": "2022-09-29 15:09:20",
"updated_at": "2022-09-29 15:09:20",
"bridge_status": null,
"user_id": "4d99d91c-f5d9-49da-88da-758977cc58a9",
"is_regular": 0,
"expression": null,
"contents": [
{
"id": "2edbbfa3-a7d1-4f23-b662-43561b2a50dc",
"file_id": "3728ea4b-9df8-40ed-920f-321f76863b9f",
"sort": 0,
"status": true,
"translate_text": "流程一茅盾出生在一个思想观念颇为新颖的家庭里，从小接受新式的教育。后考入北京大学预科，毕业后入商务印书馆工作，从此走上了改革中国文艺的道路，他是新文化运动的先驱者、中国革命文艺的奠基人之一。"
}
],
"tags": []
},
{
"id": "98fe9bb6-9a6a-4229-aa13-0b36cafb92b7",
"record_id": "50971322-2e84-4701-836c-fd1181306885",
"task_id": "287e19c4-1966-49d6-8f02-b53ef11c0a55",
"notify": "asrprogress_notify",
"callid": "ed26665c-873f-4917-a346-ce38cd2be7b5",
"error_code": 0,
"asrtype": "aliyunv2",
"callee": "18555525545",
"gender": 2,
"asr_elapse": 478,
"record_ms": 1450,
"volume_gain": 3.5328300000000001,
"question": "什么价格？",
"split_question": null,
"question_index": 1,
"speak_ms": 0,
"play_ms": 1700,
"keyword": null,
"answer_id": null,
"answer_text": null,
"answer_content": null,
"word_class": null,
"answer_action": null,
"playback_after_action": 0,
"upstream_answer_action": null,
"upstream_answer_content": null,
"upstream_answer_text": null,
"upstream_answer_id": null,
"score": 0,
"sequence": 2,
"created_at": "2022-09-29 15:09:20",
"updated_at": "2022-09-29 15:09:20",
"bridge_status": 0,
"user_id": "4d99d91c-f5d9-49da-88da-758977cc58a9",
"is_regular": 0,
"expression": null,
"contents": [],
"tags": []
},
{
"id": "60b0c5fe-547b-4291-830f-c5739c52730f",
"record_id": "50971322-2e84-4701-836c-fd1181306885",
"task_id": "287e19c4-1966-49d6-8f02-b53ef11c0a55",
"notify": "asrprogress_notify",
"callid": "ed26665c-873f-4917-a346-ce38cd2be7b5",
"error_code": 0,
"asrtype": "aliyunv2",
"callee": "18555525545",
"gender": 2,
"asr_elapse": 748,
"record_ms": 1830,
"volume_gain": 10.519100999999999,
"question": "你说的是什么？",
"split_question": null,
"question_index": 2,
"speak_ms": 0,
"play_ms": 4300,
"keyword": null,
"answer_id": null,
"answer_text": null,
"answer_content": null,
"word_class": null,
"answer_action": null,
"playback_after_action": 0,
"upstream_answer_action": null,
"upstream_answer_content": null,
"upstream_answer_text": null,
"upstream_answer_id": null,
"score": 0,
"sequence": 3,
"created_at": "2022-09-29 15:09:23",
"updated_at": "2022-09-29 15:09:23",
"bridge_status": 0,
"user_id": "4d99d91c-f5d9-49da-88da-758977cc58a9",
"is_regular": 0,
"expression": null,
"contents": [],
"tags": []
},
{
"id": "47d06fe0-062a-47a7-8201-15a7e5a73af6",
"record_id": "50971322-2e84-4701-836c-fd1181306885",
"task_id": "287e19c4-1966-49d6-8f02-b53ef11c0a55",
"notify": "asrprogress_notify",
"callid": "ed26665c-873f-4917-a346-ce38cd2be7b5",
"error_code": 0,
"asrtype": "aliyunv2",
"callee": "18555525545",
"gender": 2,
"asr_elapse": 511,
"record_ms": 1530,
"volume_gain": 4.6577109999999999,
"question": "加个微信吧。",
"split_question": null,
"question_index": 3,
"speak_ms": 0,
"play_ms": 7620,
"keyword": null,
"answer_id": null,
"answer_text": null,
"answer_content": null,
"word_class": null,
"answer_action": null,
"playback_after_action": 0,
"upstream_answer_action": null,
"upstream_answer_content": null,
"upstream_answer_text": null,
"upstream_answer_id": null,
"score": 0,
"sequence": 4,
"created_at": "2022-09-29 15:09:26",
"updated_at": "2022-09-29 15:09:26",
"bridge_status": 0,
"user_id": "4d99d91c-f5d9-49da-88da-758977cc58a9",
"is_regular": 0,
"expression": null,
"contents": [],
"tags": []
},
{
"id": "836126fc-c93f-4f5b-9b84-da359b680ec8",
"record_id": "50971322-2e84-4701-836c-fd1181306885",
"task_id": "287e19c4-1966-49d6-8f02-b53ef11c0a55",
"notify": "asrprogress_notify",
"callid": "ed26665c-873f-4917-a346-ce38cd2be7b5",
"error_code": 0,
"asrtype": "aliyunv2",
"callee": "18555525545",
"gender": 0,
"asr_elapse": 381,
"record_ms": 1070,
"volume_gain": 11.723435,
"question": "微信。",
"split_question": null,
"question_index": 4,
"speak_ms": 0,
"play_ms": 10640,
"keyword": null,
"answer_id": null,
"answer_text": null,
"answer_content": null,
"word_class": null,
"answer_action": null,
"playback_after_action": 0,
"upstream_answer_action": null,
"upstream_answer_content": null,
"upstream_answer_text": null,
"upstream_answer_id": null,
"score": 0,
"sequence": 5,
"created_at": "2022-09-29 15:09:29",
"updated_at": "2022-09-29 15:09:29",
"bridge_status": 0,
"user_id": "4d99d91c-f5d9-49da-88da-758977cc58a9",
"is_regular": 0,
"expression": null,
"contents": [],
"tags": []
}
],
"is_crm_exists": true,
"user_id": "4d99d91c-f5d9-49da-88da-758977cc58a9",
"info": {
"record": {
"id": "50971322-2e84-4701-836c-fd1181306885",
"task_id": "287e19c4-1966-49d6-8f02-b53ef11c0a55",
"group_id": 8888,
"callid": "ed26665c-873f-4917-a346-ce38cd2be7b5",
"score": 1000,
"callee": "18555525545",
"caller_number": "0000000000",
"duration": 39500,
"error_code": 0,
"gender": 2,
"level_id": "23059613-da4c-4e52-94e1-42e3a5c0c40d",
"calldate": "2022-09-29 15:09:13",
"bill": 37140,
"hangupcause": "NORMAL_CLEARING",
"hangupdate": "2022-09-29 15:09:53",
"answerdate": "2022-09-29 15:09:16",
"bridge_callid": null,
"bridge_number": null,
"bridge_calldate": null,
"bridge_answerdate": null,
"hangup_disposition": 2,
"created_at": "2022-09-29 15:09:19",
"updated_at": "2022-10-19 14:56:42",
"rounds": 2,
"level_name": "A类客户()",
"read_at": "2022-10-19 14:56:42",
"province_id": 5,
"city_id": 90,
"operator": 2,
"customer_id": "e973e23f-32da-44ea-921a-1988d2c5c7f2",
"user_id": "4d99d91c-f5d9-49da-88da-758977cc58a9",
"processed_at": null,
"number_created_at": "2022-08-02 16:10:48",
"intention_results": 1,
"level": null,
"gender_str": "男",
"hangup_disposition_str": "客户",
"crm_customer": {
"id": "e973e23f-32da-44ea-921a-1988d2c5c7f2",
"user_id": "00c7d089-e479-4a15-a8ee-a761d23bdbf5",
"created_user_id": "d6fdd973-a9b6-4e24-898f-01ff5684c7a7",
"phone": "18555525545",
"company": "123123",
"email": "123",
"is_back": 0,
"source_id": 4,
"industry_id": 4,
"grade_id": 0,
"name": "测试掉保时间1",
"sort": 0,
"created_at": "2021-11-29 22:18:16",
"updated_at": "2022-09-29 15:10:33",
"inputted_at": null,
"province_id": 5,
"city_id": 90,
"operator": 2,
"flow": 1,
"extra": null,
"sex": 1,
"expect_transaction_at": null,
"expect_transaction_fee": "0.00",
"unfollow_back_at": "2022-10-14",
"unsettled_back_at": "2022-11-28",
"followed_at": "2022-09-29 15:09:20",
"components": []
},
"bridge_records": []
},
"task": {
"uuid": "287e19c4-1966-49d6-8f02-b53ef11c0a55",
"name": "徐宁测试任务",
"create_datetime": "2022-06-10 16:01:04",
"alter_datetime": "2022-10-14 10:04:42",
"start": 0,
"enable": false,
"maximumcall": 10,
"call_per_second": 10,
"recycle_limit": 0,
"random_assignment_number": 0,
"disable_dial_timegroup": "89d62c45-a34c-4292-85f6-8af0cf40e1cf",
"dial_time_id": 2007,
"destination_extension": "8888",
"destination_dialplan": "XML",
"destination_context": "default",
"scheduling_policy_ratio": null,
"scheduling_queue": null,
"dial_format": "user/10003",
"domain": null,
"remark": null,
"sort": 0,
"originate_variables": "{execute_on_media=start_da}",
"_originate_timeout": 60,
"_origination_caller_id_number": "",
"user_id": "4d99d91c-f5d9-49da-88da-758977cc58a9",
"caller_line_id": "654ede99-dbbb-47a6-a5cc-6976bfcbbb28",
"auto_recycle_rule_id": 103,
"clue_configuration_id": 1,
"deleted_at": null,
"call_notify_url": "http://192.168.0.214/api/tenant/f2d216a3-9ea5-4f1d-a170-ce9ebed49eaf/hangup_notify",
"call_notify_type": 2,
"call_pause_second": 1,
"call_stop_notify_url": "http://192.168.0.214/api/tenant/f2d216a3-9ea5-4f1d-a170-ce9ebed49eaf/call_stop_notify",
"call_notify_fail_stop": 0,
"bridge_group_id": 103,
"is_test": false,
"is_top": 1,
"group": {
"id": 8888,
"name": "徐宁测试",
"user_id": "4d99d91c-f5d9-49da-88da-758977cc58a9",
"debug": false,
"deleted_at": null,
"created_at": "2022-05-07 09:21:22",
"updated_at": "2022-09-07 14:17:11",
"link_word_group_id": "1",
"tag_scene_id": "813a8a46-b7c0-4c3b-b05c-77da93ab9135",
"exclusive_asr": null,
"exclusive_tts": "aliyunv2_siyue",
"priority_matching": 0,
"default": false
}
}
},
"callee": "18561772287",
"mobile_info": {
"mobile_type": "联通",
"province": "安徽",
"city": "蚌埠"
},
"utterances": [
{
"id": "1103720e-d3dc-4aeb-a78b-d298a69c14b0",
"name": "流程三",
"description": "流程三",
"group_id": 8888,
"user_id": "4d99d91c-f5d9-49da-88da-758977cc58a9",
"context_id": null,
"priority": 10,
"action": null,
"word_class": 16,
"wait": 3200,
"retry": 0,
"max_retry": 3,
"score": 0,
"play_ms": 2000,
"enquire": true,
"identify_type": 6,
"is_node": 0,
"node_label_id": null,
"root_word_class": 16,
"depth": 1,
"deleted_at": null,
"created_at": "2022-05-07 09:21:55",
"updated_at": "2022-09-07 16:26:12",
"background_file_id": null,
"record_next_text": null,
"block_asr": 500,
"is_regular": 0,
"top": null,
"left": null,
"hide": false,
"allow_keyword_interrupt": false,
"break_category_id": 1,
"bridge_group_id": null,
"is_jump_back": 0,
"jump_back_threshold": -1,
"action_normal_id": null,
"is_blacklisted": 0,
"blacklist_group_id": null,
"word_class_str": "主流程",
"action_str": ""
},
{
"id": "4014b4cf-a820-4ae9-9533-f5d3e2be53fc",
"name": "流程一",
"description": "流程一",
"group_id": 8888,
"user_id": "4d99d91c-f5d9-49da-88da-758977cc58a9",
"context_id": null,
"priority": 10,
"action": null,
"word_class": 16,
"wait": 3200,
"retry": 0,
"max_retry": 3,
"score": 0,
"play_ms": -1,
"enquire": true,
"identify_type": 6,
"is_node": 0,
"node_label_id": null,
"root_word_class": 16,
"depth": 1,
"deleted_at": null,
"created_at": "2022-05-07 09:21:35",
"updated_at": "2022-09-29 13:52:44",
"background_file_id": null,
"record_next_text": null,
"block_asr": 500,
"is_regular": 0,
"top": null,
"left": null,
"hide": false,
"allow_keyword_interrupt": false,
"break_category_id": 0,
"bridge_group_id": null,
"is_jump_back": 0,
"jump_back_threshold": -1,
"action_normal_id": null,
"is_blacklisted": 0,
"blacklist_group_id": null,
"word_class_str": "主流程",
"action_str": ""
},
{
"id": "7b48d2c2-efe1-450f-a979-5bcf33e631d2",
"name": "流程二",
"description": "流程二",
"group_id": 8888,
"user_id": "4d99d91c-f5d9-49da-88da-758977cc58a9",
"context_id": null,
"priority": 10,
"action": null,
"word_class": 16,
"wait": 3200,
"retry": 0,
"max_retry": 3,
"score": 0,
"play_ms": 2000,
"enquire": true,
"identify_type": 6,
"is_node": 0,
"node_label_id": null,
"root_word_class": 16,
"depth": 1,
"deleted_at": null,
"created_at": "2022-05-07 09:21:45",
"updated_at": "2022-09-29 14:52:48",
"background_file_id": null,
"record_next_text": null,
"block_asr": 500,
"is_regular": 0,
"top": null,
"left": null,
"hide": false,
"allow_keyword_interrupt": false,
"break_category_id": 0,
"bridge_group_id": null,
"is_jump_back": 0,
"jump_back_threshold": -1,
"action_normal_id": null,
"is_blacklisted": 0,
"blacklist_group_id": null,
"word_class_str": "主流程",
"action_str": ""
},
{
"id": "8ad5ab22-a2c1-447f-a57f-89f9f9b69841",
"name": "流程四",
"description": "流程四",
"group_id": 8888,
"user_id": "4d99d91c-f5d9-49da-88da-758977cc58a9",
"context_id": null,
"priority": 10,
"action": null,
"word_class": 16,
"wait": 3200,
"retry": 0,
"max_retry": 3,
"score": 0,
"play_ms": 2000,
"enquire": true,
"identify_type": 6,
"is_node": 0,
"node_label_id": null,
"root_word_class": 16,
"depth": 1,
"deleted_at": null,
"created_at": "2022-05-07 09:22:06",
"updated_at": "2022-09-07 16:26:18",
"background_file_id": null,
"record_next_text": null,
"block_asr": 500,
"is_regular": 0,
"top": null,
"left": null,
"hide": false,
"allow_keyword_interrupt": false,
"break_category_id": 1,
"bridge_group_id": null,
"is_jump_back": 1,
"jump_back_threshold": 60,
"action_normal_id": null,
"is_blacklisted": 0,
"blacklist_group_id": null,
"word_class_str": "主流程",
"action_str": ""
},
{
"id": "c3ad3eb5-239b-44e8-b0c8-c4ab198104fc",
"name": "流程六",
"description": "流程六",
"group_id": 8888,
"user_id": "4d99d91c-f5d9-49da-88da-758977cc58a9",
"context_id": null,
"priority": 10,
"action": null,
"word_class": 16,
"wait": 3200,
"retry": 0,
"max_retry": 3,
"score": 0,
"play_ms": 2000,
"enquire": true,
"identify_type": 6,
"is_node": 0,
"node_label_id": null,
"root_word_class": 16,
"depth": 1,
"deleted_at": null,
"created_at": "2022-05-12 11:31:58",
"updated_at": "2022-08-26 13:08:32",
"background_file_id": null,
"record_next_text": null,
"block_asr": 500,
"is_regular": 0,
"top": null,
"left": null,
"hide": false,
"allow_keyword_interrupt": false,
"break_category_id": 1,
"bridge_group_id": null,
"is_jump_back": 0,
"jump_back_threshold": -1,
"action_normal_id": null,
"is_blacklisted": 0,
"blacklist_group_id": null,
"word_class_str": "主流程",
"action_str": ""
},
{
"id": "e29dd472-b145-4fc0-942a-439dc0f7cdd7",
"name": "流程五",
"description": "流程五",
"group_id": 8888,
"user_id": "4d99d91c-f5d9-49da-88da-758977cc58a9",
"context_id": null,
"priority": 10,
"action": null,
"word_class": 16,
"wait": 3200,
"retry": 0,
"max_retry": 3,
"score": 0,
"play_ms": 2000,
"enquire": true,
"identify_type": 6,
"is_node": 0,
"node_label_id": null,
"root_word_class": 16,
"depth": 1,
"deleted_at": null,
"created_at": "2022-05-12 11:31:41",
"updated_at": "2022-09-07 13:19:42",
"background_file_id": null,
"record_next_text": null,
"block_asr": 500,
"is_regular": 0,
"top": null,
"left": null,
"hide": false,
"allow_keyword_interrupt": false,
"break_category_id": 1,
"bridge_group_id": null,
"is_jump_back": 0,
"jump_back_threshold": -1,
"action_normal_id": null,
"is_blacklisted": 0,
"blacklist_group_id": null,
"word_class_str": "主流程",
"action_str": ""
}
]
}
}参数 | 类型 | 描述 |
records | array | 通话详情（单句） |
is_crm_exists | bool | 是否存在于CRM公海 |
info.record | object | 通话详情 |
info.task | object | 所属任务详情 |
callee | string | 被叫号码 |
mobile_info | object | 被叫号码信息 |
utterances | array | 使用的话数组的主流程 |
筛选可用通话记录
/**
* 筛选可用的通话详情
*/
function getUsableRecords(records) {
let usable = []
records.forEach((item, index) => {
let behinds = records.slice(index + 1)
if (
item.bridge_status || // 转接后的
item.notify !== 'asrprogress_notify' || // 排除客户没说完话的
( item.notify === 'asrprogress_notify' && // 如果是客户没说完话，但是后边没有完整通话通知的
usable.every(u => u.question_index !== item.question_index) &&
behinds.every(b => b.notify !== 'asrmessage_notify')
)
) {
usable.push(item)
}
})
return usable
}
/**
* 给通话详情分类（转接前、转接后）
*/
function classifyRecords(records) {
let before = [],
after = []
records.forEach(item => {
if (!item.bridge_status) { // 没转接状态的是转接前的
before.push(item)
} else if ( // 有转接状态且没有重复问题的是转接后的
item.bridge_status &&
!after.find(i => i.question_index === item.question_index)
) {
after.push(item)
}
})
return {before, after}
}错误响应
错误1
条件：任务ID不存在。
状态码：200 OK
响应示例:
{
"code": 5002,
"status": "error",
"message": "任务不存在",
"data": []
}错误2
条件：账号ID错误，云节点不存在。
状态码：200 OK
响应示例:
{
"code": 1002,
"status": "error",
"message": "【user】参数错误,未找到对应云节点",
"data": []
}错误3
条件：通话记录ID不存在。
状态码：200 OK
响应示例:
{
"code": 5005,
"status": "error",
"message": "该任务下的该通通话记录不存在",
"data": []
}
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