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【更新】通话详情
最后更新于 2024/03/01   阅读数 1003

通话详情

  • URL/agent-api/user/{id}/task/{task_id}/detail/{record_id}

  • MethodGET

  • 需要鉴权

💡 注意:

  1. 原请求地址为GET /agent-api/task/{task_id}/detail/{record_id},新增参数用户id,且为必填

  2. 如果仍使用老版本的接口,将使用系统默认的云节点ID,无法操作其他云节点的数据

  3. 老版接口将于2023年2月1日下线,请尽快进行更换

路由参数

参数

类型

必填

描述

id

string

Y

账号ID

task_id

string

Y

任务ID

record_id

string

Y

通话记录ID

请求参数(new)

参数

类型

必填

描述

sub_user_id

string

N

子账户id(传递此参数则是对子账户操作)

  • 示例

    {
        "sub_user_id": "1f221144-630e-4d8e-a85e-d781e797cb96",//非必填 子账户ID  (传递此参数则是对子账户操作)
    }
    
    1
    2
    3
    json

请求示例

GET /agent-api/user/4d99d91c-f5d9-49da-88da-758977cc58a9/task/287e19c4-1966-49d6-8f02-b53ef11c0a55/detail/50971322-2e84-4701-836c-fd1181306885

成功响应

条件:任务存在、账号存在、通话记录存在。

状态码:200 OK

响应示例

{
    "code": 200,
    "status": "success",
    "message": "查看通话记录详情成功",
    "data": {
        "records": [
            {
                "id": "9dd21a47-2fd0-4632-9d28-ff6621501fd9",
                "record_id": "c431f832-6044-44c1-bd4a-a65879bc6163",
                "task_id": "c2a00c66-a9b6-4a1b-bae3-62554fbcba08",
                "notify": "enter",
                "callid": "4fc614e3-65de-4486-b2ea-16bf16e632d3",
                "error_code": 0,
                "asrtype": null,
                "callee": "17838463327",
                "gender": null,
                "asr_elapse": null,
                "record_ms": null,
                "volume_gain": null,
                "question": "",
                "split_question": null,
                "question_index": 0,
                "speak_ms": 0,
                "play_ms": 0,
                "keyword": null,
                "answer_id": "1e4b7a32-f3b4-4a8d-9a05-59a81fac2c40",
                "answer_text": "1开场白",
                "answer_content": "喂,您好(停顿1秒)哎您好,我这边是办理银行贷款的客户经理,我行在冲刺季度放款量特推出贷款新政策,现可办理月息2.95厘的贷款,最高可以申请500万,您最近有没有申请备用金的打算呢?\n您好,请问您是ai_5225271的弟弟吗",
                "word_class": "16",
                "answer_action": null,
                "playback_after_action": 0,
                "upstream_answer_action": null,
                "upstream_answer_content": null,
                "upstream_answer_text": null,
                "upstream_answer_id": null,
                "score": 200,
                "sequence": 1,
                "created_at": "2023-07-03 15:21:44",
                "updated_at": "2023-07-03 15:21:44",
                "bridge_status": null,
                "user_id": "40863af8-db4a-41c6-a269-eb5bc386d97f",
                "is_regular": 0,
                "expression": null,
                "extra": null,
                "contents": [
                    {
                        "id": "4cf4bd8f-0aa1-46d3-8c9c-7c911cadad63",
                        "file_id": null,
                        "sort": 1,
                        "status": true,
                        "translate_text": "您好,请问您是{$name}的弟弟吗"
                    },
                    {
                        "id": "75feec59-37fe-4d34-bc59-e66898aa8558",
                        "file_id": "7b0dcc9f-d16e-47ba-bb7f-2ba90b7c031f",
                        "sort": 0,
                        "status": true,
                        "translate_text": "喂,您好(停顿1秒)哎您好,我这边是办理银行贷款的客户经理,我行在冲刺季度放款量特推出贷款新政策,现可办理月息2.95厘的贷款,最高可以申请500万,您最近有没有申请备用金的打算呢?"
                    }
                ],
                "tags": [],
                "outbound_collection_record": null,
                "download_voice": [
                    [
                        "https://ai.telrobot.top/api/agent-api/download-voice?key=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"
                    ],
                    [
                        "https://ai.telrobot.top/api/agent-api/download-voice?key=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"
                    ]
                ],
                "voice": ""
            }
        ],
        "is_crm_exists": true,
        "user_id": "40863af8-db4a-41c6-a269-eb5bc386d97f",
        "info": {
            "record": {
                "id": "c431f832-6044-44c1-bd4a-a65879bc6163",
                "task_id": "c2a00c66-a9b6-4a1b-bae3-62554fbcba08",
                "group_id": 17089,
                "callid": "4fc614e3-65de-4486-b2ea-16bf16e632d3",
                "score": 200,
                "callee": "17838463327",
                "caller_number": "202306071342",
                "duration": 19460,
                "error_code": 0,
                "gender": null,
                "level_id": "d0140e2b-dbb5-4490-baae-8d11e0eebd34",
                "calldate": "2023-07-03 15:21:31",
                "bill": 8060,
                "hangupcause": "NORMAL_CLEARING",
                "hangupdate": "2023-07-03 15:21:50",
                "answerdate": "2023-07-03 15:21:42",
                "bridge_callid": null,
                "bridge_number": null,
                "bridge_calldate": null,
                "bridge_answerdate": null,
                "hangup_disposition": 2,
                "created_at": "2023-07-03 15:21:44",
                "updated_at": "2023-07-18 09:04:57",
                "rounds": 0,
                "level_name": "评分高()",
                "read_at": "2023-07-18 09:04:57",
                "province_id": 29,
                "city_id": 171,
                "operator": 3,
                "customer_id": "d6fe133d-aec9-4a83-896d-4de1eba34d5a",
                "user_id": "40863af8-db4a-41c6-a269-eb5bc386d97f",
                "processed_at": null,
                "number_created_at": "2023-06-09 18:23:03",
                "intention_results": 1,
                "level": {
                    "id": "d0140e2b-dbb5-4490-baae-8d11e0eebd34",
                    "name": "评分高",
                    "alias": null,
                    "color": "#FF5050"
                },
                "gender_str": "未知",
                "hangup_disposition_str": "客户",
                "crm_customer": {
                    "id": "d6fe133d-aec9-4a83-896d-4de1eba34d5a",
                    "user_id": "40863af8-db4a-41c6-a269-eb5bc386d97f",
                    "created_user_id": "40863af8-db4a-41c6-a269-eb5bc386d97f",
                    "phone": "17838463327",
                    "company": null,
                    "email": null,
                    "is_back": 0,
                    "source_id": 0,
                    "industry_id": 0,
                    "grade_id": 0,
                    "name": "ai_5225271",
                    "sort": 0,
                    "created_at": "2023-06-09 18:23:03",
                    "updated_at": "2023-07-03 15:21:44",
                    "inputted_at": "2023-06-09 18:23:03",
                    "viewed_at": null,
                    "province_id": 29,
                    "city_id": 171,
                    "operator": 3,
                    "flow": 1,
                    "extra": null,
                    "sex": 0,
                    "expect_transaction_at": null,
                    "expect_transaction_fee": "0.00",
                    "unfollow_back_at": null,
                    "unsettled_back_at": "2023-09-17",
                    "followed_at": "2023-07-03 15:21:44",
                    "components": [           
                        {
                            "id": "5039817b-5b9a-4f45-9587-57e6e5bac781",
                            "user_id": "40863af8-db4a-41c6-a269-eb5bc386d97f",
                            "name": "测试",
                            "type": "text",
                            "sort": 3,
                            "validate": [
                                "sometimes"
                            ],
                            "status": true,
                            "warehouse_id": 0,
                            "created_at": "2023-10-11 09:56:16",
                            "updated_at": "2023-10-11 09:56:16",
                            "data": {
                                "customer_id": "d6fe133d-aec9-4a83-896d-4de1eba34d5a",
                                "component_id": "5039817b-5b9a-4f45-9587-57e6e5bac781",
                                "value": "33424324242"
                            }
                        },]
                }
            },
            "task": {
                "uuid": "c2a00c66-a9b6-4a1b-bae3-62554fbcba08",
                "name": "xz0609",
                "create_datetime": "2023-06-09 18:22:43",
                "alter_datetime": "2023-07-12 14:27:25",
                "start": 0,
                "enable": false,
                "maximumcall": 1,
                "call_per_second": 10,
                "recycle_limit": 0,
                "random_assignment_number": 0,
                "disable_dial_timegroup": "89d62c45-a34c-4292-85f6-8af0cf40e1cf",
                "dial_time_id": 2540,
                "destination_extension": "17089",
                "destination_dialplan": "XML",
                "destination_context": "default",
                "scheduling_policy_ratio": null,
                "scheduling_queue": null,
                "dial_format": "{origination_caller_id_number=202306071342}sofia/gateway/202306071342/%s",
                "domain": null,
                "remark": null,
                "sort": 41,
                "originate_variables": "{execute_on_media=start_da,background=static/background/silence.wav}",
                "_originate_timeout": 60,
                "_origination_caller_id_number": "",
                "user_id": "40863af8-db4a-41c6-a269-eb5bc386d97f",
                "caller_line_id": "34f6cf2c-4971-4d19-8fec-58292fbce936",
                "auto_recycle_rule_id": 2585,
                "clue_configuration_id": null,
                "deleted_at": null,
                "call_notify_url": "http://192.168.0.4/api/tenant/69678406-467c-4094-9e27-8439a9118ce0/hangup_notify",
                "call_notify_type": 2,
                "call_pause_second": 0,
                "call_stop_notify_url": "http://192.168.0.4/api/tenant/69678406-467c-4094-9e27-8439a9118ce0/call_stop_notify",
                "call_notify_fail_stop": 0,
                "bridge_group_id": 256,
                "is_test": false,
                "is_top": 0,
                "empty_seat_stop": 0,
                "background_file_id": null,
                "background_file_name": null,
                "end_action": 1,
                "task_type": 1,
                "line_callee": "",
                "cache_number_count": 0,
                "group": {
                    "id": 17089,
                    "name": "贷款平台话术【复制】【复制】【复制】",
                    "user_id": "40863af8-db4a-41c6-a269-eb5bc386d97f",
                    "category_id": null,
                    "debug": false,
                    "deleted_at": null,
                    "created_at": "2023-06-09 10:46:18",
                    "updated_at": "2023-06-16 22:04:07",
                    "link_word_group_id": "0",
                    "tag_scene_id": "109d6549-c67b-4246-8342-5c9fd9dc04a3",
                    "exclusive_asr": "aliYun1",
                    "exclusive_tts": "aliyunv2_siyue",
                    "priority_matching": 0,
                    "is_top": 0,
                    "nlp_threshold": 60,
                    "order_matching": 0,
                    "sort": 0,
                    "usable": 1,
                    "inner": 0,
                    "is_sync": 0,
                    "speed": 50,
                    "volume": 50,
                    "is_lock": 0,
                    "default": false
                }
            }
        },
        "callee": null,
        "mobile_info": {
            "mobile_type": "移动",
            "province": "河南",
            "city": "洛阳"
        },
        "utterances": [
            {
                "id": "1e4b7a32-f3b4-4a8d-9a05-59a81fac2c40",
                "name": "1开场白",
                "description": "(打招呼是谁+来电目的、亮点展示并询问沟通意愿)",
                "group_id": 17089,
                "user_id": "40863af8-db4a-41c6-a269-eb5bc386d97f",
                "context_id": null,
                "priority": 1,
                "action": null,
                "word_class": 16,
                "wait": 5000,
                "retry": 0,
                "max_retry": 0,
                "score": 200,
                "play_ms": 1000,
                "enquire": true,
                "identify_type": 6,
                "is_node": 0,
                "node_label_id": null,
                "root_word_class": 16,
                "depth": 1,
                "deleted_at": null,
                "created_at": "2023-03-02 09:19:54",
                "updated_at": "2023-06-12 10:23:03",
                "background_file_id": null,
                "record_next_text": null,
                "block_asr": 0,
                "is_regular": 0,
                "top": null,
                "left": null,
                "hide": false,
                "allow_keyword_interrupt": false,
                "break_category_id": 0,
                "bridge_group_id": null,
                "is_jump_back": 0,
                "jump_back_threshold": -1,
                "action_normal_id": null,
                "is_blacklisted": 0,
                "blacklist_group_id": null,
                "collect_type": 0,
                "match_type": 0,
                "word_class_str": "主流程",
                "action_str": ""
            },
            {
                "id": "22b53664-a86a-4471-a52d-1d118fc9e50a",
                "name": "流程二",
                "description": "流程二",
                "group_id": 17089,
                "user_id": "40863af8-db4a-41c6-a269-eb5bc386d97f",
                "context_id": null,
                "priority": 10,
                "action": null,
                "word_class": 16,
                "wait": 3500,
                "retry": 0,
                "max_retry": 1,
                "score": 0,
                "play_ms": 1000,
                "enquire": true,
                "identify_type": 6,
                "is_node": 0,
                "node_label_id": null,
                "root_word_class": 16,
                "depth": 1,
                "deleted_at": null,
                "created_at": "2023-06-09 16:12:55",
                "updated_at": "2023-06-09 16:12:55",
                "background_file_id": null,
                "record_next_text": null,
                "block_asr": 2000,
                "is_regular": 0,
                "top": null,
                "left": null,
                "hide": false,
                "allow_keyword_interrupt": false,
                "break_category_id": 0,
                "bridge_group_id": null,
                "is_jump_back": 0,
                "jump_back_threshold": -1,
                "action_normal_id": null,
                "is_blacklisted": 0,
                "blacklist_group_id": null,
                "collect_type": 0,
                "match_type": 0,
                "word_class_str": "主流程",
                "action_str": ""
            }
        ]
    }
}
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plaintext

参数

类型

类型

records

array

通话详情(单句)

is_crm_exists

bool

是否存在于CRM公海

info.record

object

通话详情

info.task

object

所属任务详情

callee

string

被叫号码

mobile_info

object

被叫号码信息

utterances

array

使用的话数组的主流程

通话详情(单句)

参数

类型

类型

download_voice

array

机器人单句录音 

voice

string

客户单句录音

筛选可用通话记录

/**
 * 筛选可用的通话详情
 */
function getUsableRecords(records) {
    let usable = []
    records.forEach((item, index) => {
        let behinds = records.slice(index + 1)
        if (
            item.bridge_status || // 转接后的
            item.notify !== 'asrprogress_notify' || // 排除客户没说完话的
            (	item.notify === 'asrprogress_notify' && // 如果是客户没说完话,但是后边没有完整通话通知的
             	usable.every(u => u.question_index !== item.question_index) && 
             	behinds.every(b => b.notify !== 'asrmessage_notify')
            )
        ) {
            usable.push(item)
        }
    })
    return usable
}

/**
 * 给通话详情分类(转接前、转接后)
 */
function classifyRecords(records) {
    let before = [],
        after = []
    records.forEach(item => {
        if (!item.bridge_status) { // 没转接状态的是转接前的
            before.push(item)
        } else if ( // 有转接状态且没有重复问题的是转接后的
            item.bridge_status &&
            !after.find(i => i.question_index === item.question_index)
        ) {
			after.push(item)
        }
    })
    return {before, after}
}
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plaintext

错误响应

错误1

条件:任务ID不存在。

状态码200 OK

响应示例:

{
    "code": 5002,
    "status": "error",
    "message": "任务不存在",
    "data": []
}
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plaintext

错误2

条件:账号ID错误,云节点不存在。

状态码200 OK

响应示例:

{
    "code": 1002,
    "status": "error",
    "message": "【user】参数错误,未找到对应云节点",
    "data": []
}
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错误3

条件:通话记录ID不存在。

状态码200 OK

响应示例:

{
    "code": 5005,
    "status": "error",
    "message": "该任务下的该通通话记录不存在",
    "data": []
}
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本篇目录

通话详情

路由参数

请求参数(new)

请求示例

成功响应

错误响应

错误1

错误2

错误3