【更新】通话详情
最后更新于 2024/07/29 阅读数 1324
通话详情
URL：
/agent-api/user/{id}/task/{task_id}/detail/{record_id}Method：
GET需要鉴权：是
💡 注意：
原请求地址为GET /agent-api/task/{task_id}/detail/{record_id}，新增参数用户id，且为必填
如果仍使用老版本的接口，将使用系统默认的云节点ID，无法操作其他云节点的数据
老版接口将于2023年2月1日下线，请尽快进行更换
路由参数
参数 | 类型 | 必填 | 描述 |
id | string | Y | 账号ID |
task_id | string | Y | 任务ID |
record_id | string | Y | 通话记录ID |
请求参数(new)
参数 | 类型 | 必填 | 描述 |
|---|---|---|---|
sub_user_id | string | N | 子账户id(传递此参数则是对子账户操作) |
示例
{ "sub_user_id": "1f221144-630e-4d8e-a85e-d781e797cb96",//非必填 子账户ID (传递此参数则是对子账户操作) }1json
2
3
请求示例
GET /agent-api/user/4d99d91c-f5d9-49da-88da-758977cc58a9/task/287e19c4-1966-49d6-8f02-b53ef11c0a55/detail/50971322-2e84-4701-836c-fd1181306885
成功响应
条件：任务存在、账号存在、通话记录存在。
状态码：200 OK
响应示例：
{
"code": 200,
"status": "success",
"message": "查看通话记录详情成功",
"data": {
"records": [
{
"id": "9dd21a47-2fd0-4632-9d28-ff6621501fd9",
"record_id": "c431f832-6044-44c1-bd4a-a65879bc6163",
"task_id": "c2a00c66-a9b6-4a1b-bae3-62554fbcba08",
"notify": "enter",
"callid": "4fc614e3-65de-4486-b2ea-16bf16e632d3",
"error_code": 0,
"asrtype": null,
"callee": "17838463327",
"gender": null,
"asr_elapse": null,
"record_ms": null,
"volume_gain": null,
"question": "",
"split_question": null,
"question_index": 0,
"speak_ms": 0,
"play_ms": 0,
"keyword": null,
"answer_id": "1e4b7a32-f3b4-4a8d-9a05-59a81fac2c40",
"answer_text": "1开场白",
"answer_content": "喂，您好（停顿1秒）哎您好，我这边是办理银行贷款的客户经理，我行在冲刺季度放款量特推出贷款新政策，现可办理月息2.95厘的贷款,最高可以申请500万,您最近有没有申请备用金的打算呢?\n您好，请问您是ai_5225271的弟弟吗",
"word_class": "16",
"answer_action": null,
"playback_after_action": 0,
"upstream_answer_action": null,
"upstream_answer_content": null,
"upstream_answer_text": null,
"upstream_answer_id": null,
"score": 200,
"sequence": 1,
"created_at": "2023-07-03 15:21:44",
"updated_at": "2023-07-03 15:21:44",
"bridge_status": null,
"user_id": "40863af8-db4a-41c6-a269-eb5bc386d97f",
"is_regular": 0,
"expression": null,
"extra": null,
"contents": [
{
"id": "4cf4bd8f-0aa1-46d3-8c9c-7c911cadad63",
"file_id": null,
"sort": 1,
"status": true,
"translate_text": "您好，请问您是{$name}的弟弟吗"
},
{
"id": "75feec59-37fe-4d34-bc59-e66898aa8558",
"file_id": "7b0dcc9f-d16e-47ba-bb7f-2ba90b7c031f",
"sort": 0,
"status": true,
"translate_text": "喂，您好（停顿1秒）哎您好，我这边是办理银行贷款的客户经理，我行在冲刺季度放款量特推出贷款新政策，现可办理月息2.95厘的贷款,最高可以申请500万,您最近有没有申请备用金的打算呢?"
}
],
"tags": [
{
"id": "41af0088-7fd1-478b-9e3f-d76213dc552f",
"name": "是谁",
"description": "是谁",
"color": "#2d8cf0",
"user_id": "40863af8-db4a-41c6-a269-eb5bc386d97f",
"status": 1,
"created_at": "2022-08-04 10:32:49",
"updated_at": "2022-08-04 10:32:49",
"pivot": {
"taggable_id": "bb6779df-a2f0-45bc-b76a-f4c8c5b4e5ef",
"tag_id": "41af0088-7fd1-478b-9e3f-d76213dc552f",
"taggable_type": "App\\Models\\AutoDialer\\CallRecordDetail",
"created_at": "2024-09-15 10:14:51",
"updated_at": null
},
"tag_groups": [
{
"id": "c3e29b29-4aa7-4212-bc1f-d694dbf0df42",
"user_id": "40863af8-db4a-41c6-a269-eb5bc386d97f",
"name": "业务相关",
"created_at": "2023-07-27 20:41:38",
"updated_at": "2023-07-27 20:41:38",
"tag_scene_id": "6734fb9c-a648-4304-b76a-cafa6850a24b",
"sort": 0,
"pivot": {
"tag_id": "41af0088-7fd1-478b-9e3f-d76213dc552f",
"tag_group_id": "c3e29b29-4aa7-4212-bc1f-d694dbf0df42",
"created_at": "2023-07-27 20:41:38",
"updated_at": "2023-07-27 20:41:38"
}
}
]
}
],
"outbound_collection_record": null,
"download_voice": [
[
"https://ai.telrobot.top/api/agent-api/download-voice?key=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"
],
[
"https://ai.telrobot.top/api/agent-api/download-voice?key=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"
]
],
"voice": ""
}
],
"is_crm_exists": true,
"user_id": "40863af8-db4a-41c6-a269-eb5bc386d97f",
"info": {
"record": {
"id": "c431f832-6044-44c1-bd4a-a65879bc6163",
"task_id": "c2a00c66-a9b6-4a1b-bae3-62554fbcba08",
"group_id": 17089,
"callid": "4fc614e3-65de-4486-b2ea-16bf16e632d3",
"score": 200,
"callee": "17838463327",
"caller_number": "202306071342",
"duration": 19460,
"error_code": 0,
"gender": null,
"level_id": "d0140e2b-dbb5-4490-baae-8d11e0eebd34",
"calldate": "2023-07-03 15:21:31",
"bill": 8060,
"hangupcause": "NORMAL_CLEARING",
"hangupdate": "2023-07-03 15:21:50",
"answerdate": "2023-07-03 15:21:42",
"bridge_callid": null,
"bridge_number": null,
"bridge_calldate": null,
"bridge_answerdate": null,
"hangup_disposition": 2,
"created_at": "2023-07-03 15:21:44",
"updated_at": "2023-07-18 09:04:57",
"rounds": 0,
"level_name": "评分高()",
"read_at": "2023-07-18 09:04:57",
"province_id": 29,
"city_id": 171,
"operator": 3,
"customer_id": "d6fe133d-aec9-4a83-896d-4de1eba34d5a",
"user_id": "40863af8-db4a-41c6-a269-eb5bc386d97f",
"processed_at": null,
"number_created_at": "2023-06-09 18:23:03",
"intention_results": 1,
"level": {
"id": "d0140e2b-dbb5-4490-baae-8d11e0eebd34",
"name": "评分高",
"alias": null,
"color": "#FF5050"
},
"gender_str": "未知",
"hangup_disposition_str": "客户",
"crm_customer": {
"id": "d6fe133d-aec9-4a83-896d-4de1eba34d5a",
"user_id": "40863af8-db4a-41c6-a269-eb5bc386d97f",
"created_user_id": "40863af8-db4a-41c6-a269-eb5bc386d97f",
"phone": "17838463327",
"company": null,
"email": null,
"is_back": 0,
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"name": "ai_5225271",
"sort": 0,
"created_at": "2023-06-09 18:23:03",
"updated_at": "2023-07-03 15:21:44",
"inputted_at": "2023-06-09 18:23:03",
"viewed_at": null,
"province_id": 29,
"city_id": 171,
"operator": 3,
"flow": 1,
"extra": null,
"sex": 0,
"expect_transaction_at": null,
"expect_transaction_fee": "0.00",
"unfollow_back_at": null,
"unsettled_back_at": "2023-09-17",
"followed_at": "2023-07-03 15:21:44",
"components": [
{
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"user_id": "40863af8-db4a-41c6-a269-eb5bc386d97f",
"name": "测试",
"type": "text",
"sort": 3,
"validate": [
"sometimes"
],
"status": true,
"warehouse_id": 0,
"created_at": "2023-10-11 09:56:16",
"updated_at": "2023-10-11 09:56:16",
"data": {
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"value": "33424324242"
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"dial_format": "{origination_caller_id_number=202306071342}sofia/gateway/202306071342/%s",
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"sort": 41,
"originate_variables": "{execute_on_media=start_da,background=static/background/silence.wav}",
"_originate_timeout": 60,
"_origination_caller_id_number": "",
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"group": {
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"name": "贷款平台话术【复制】【复制】【复制】",
"user_id": "40863af8-db4a-41c6-a269-eb5bc386d97f",
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"debug": false,
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"created_at": "2023-06-09 10:46:18",
"updated_at": "2023-06-16 22:04:07",
"link_word_group_id": "0",
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"exclusive_asr": "aliYun1",
"exclusive_tts": "aliyunv2_siyue",
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"nlp_threshold": 60,
"order_matching": 0,
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"speed": 50,
"volume": 50,
"is_lock": 0,
"default": false
}
}
},
"callee": null,
"mobile_info": {
"mobile_type": "移动",
"province": "河南",
"city": "洛阳"
},
"utterances": [
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"name": "1开场白",
"description": "（打招呼是谁+来电目的、亮点展示并询问沟通意愿）",
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"word_class": 16,
"wait": 5000,
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"score": 200,
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"enquire": true,
"identify_type": 6,
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"root_word_class": 16,
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"is_blacklisted": 0,
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"collect_type": 0,
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"word_class_str": "主流程",
"action_str": ""
},
{
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"description": "流程二",
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"word_class_str": "主流程",
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}
]
}
}
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参数 | 类型 | 类型 |
records | array | 通话详情（单句） |
is_crm_exists | bool | 是否存在于CRM公海 |
info.record | object | 通话详情 |
info.task | object | 所属任务详情 |
callee | string | 被叫号码 |
mobile_info | object | 被叫号码信息 |
utterances | array | 使用的话数组的主流程 |
通话详情（单句）
参数 | 类型 | 类型 |
|---|---|---|
download_voice | array | 机器人单句录音 |
voice | string | 客户单句录音 |
筛选可用通话记录
/**
* 筛选可用的通话详情
*/
function getUsableRecords(records) {
let usable = []
records.forEach((item, index) => {
let behinds = records.slice(index + 1)
if (
item.bridge_status || // 转接后的
item.notify !== 'asrprogress_notify' || // 排除客户没说完话的
( item.notify === 'asrprogress_notify' && // 如果是客户没说完话，但是后边没有完整通话通知的
usable.every(u => u.question_index !== item.question_index) &&
behinds.every(b => b.notify !== 'asrmessage_notify')
)
) {
usable.push(item)
}
})
return usable
}
/**
* 给通话详情分类（转接前、转接后）
*/
function classifyRecords(records) {
let before = [],
after = []
records.forEach(item => {
if (!item.bridge_status) { // 没转接状态的是转接前的
before.push(item)
} else if ( // 有转接状态且没有重复问题的是转接后的
item.bridge_status &&
!after.find(i => i.question_index === item.question_index)
) {
after.push(item)
}
})
return {before, after}
}
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错误响应
错误1
条件：任务ID不存在。
状态码：200 OK
响应示例:
{
"code": 5002,
"status": "error",
"message": "任务不存在",
"data": []
}
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错误2
条件：账号ID错误，云节点不存在。
状态码：200 OK
响应示例:
{
"code": 1002,
"status": "error",
"message": "【user】参数错误,未找到对应云节点",
"data": []
}
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错误3
条件：通话记录ID不存在。
状态码：200 OK
响应示例:
{
"code": 5005,
"status": "error",
"message": "该任务下的该通通话记录不存在",
"data": []
}
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